Refund & Return Policy

1. Overview

At Decode Mart, we strive to provide high-quality electronic products and components. If you are not satisfied with your purchase, this policy outlines the conditions for returns and refunds.

2. Return Eligibility

You may request a return under the following conditions:

• Product is damaged, defective, or not working properly

• Wrong product delivered

• Missing items in the package

To be eligible for return:

• Request must be raised within 3–7 days of delivery

• Product must be unused, in original condition, and with original packaging

• Invoice or proof of purchase is mandatory

3. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products due to improper handling

• Electronic components once soldered, installed, or tested improperly

• Clearance sale or discounted items

• Products without original packaging or accessories

4. Return Process

• Contact us at [your email] or [your phone number]

• Provide order details and issue (with photos/video proof)

• Our team will review and approve the return request

• Once approved, you will be guided for pickup or self-shipping

5. Refund Policy

• Refund will be processed after inspection of returned product

• Refunds will be issued to the original payment method

• Processing time: 5–7 business days after approval

6. Replacement Policy

• If the product is defective or incorrect, we may offer a replacement instead of refund, subject to stock availability

7. Shipping Charges

• If return is due to our error (wrong/damaged product), we will bear shipping cost

• For other cases, return shipping cost may be borne by the customer

8. Cancellation Policy

• Orders can be cancelled before dispatch

• Once shipped, cancellation is not allowed

9. Important Notes

• Minor color/appearance variation does not qualify for return

• Technical products require proper handling; misuse voids return eligibility

• We reserve the right to reject any return request that does not meet our policy

10. Contact Us

For any queries regarding returns and refunds, Pls Email or Phone us under details provided in contacts us section.